Things phone answering service does for your business
Alexis Powell Perks of answering service is not unknown to the business industry. The phone answering facility has been around…
Alexis Powell
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Are your customers ghosting you?
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Founder of Ford Motor Company, Henry Ford once said that quality means doing it right when no one…
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It is a gamble! Outbound call strategy can either win your business profits or set you apart from…
Worried about decreasing CX levels? Use inbound call centres
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How do BPO firms create perfect customer satisfaction surveys?
At the present time, the growth of every business revolves around the happiness of customers. This is very…
3 Big benefits of outsourcing customer service to call centres
At a time when competition among companies is touching new heights, it is important to stay focused on…
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In this hyper-competitive era, every company wants to increase the sales of products in order to achieve business…
3 Script mistakes that must be rectified to render the best answering service
Nowadays, a quick and efficient support service is the first demand of customers whenever they make a contact…
Top 5 efficacious ways to build a customers rapport on the voice channel
In this 21st century, modern channels such as live chat, social media, etc. are getting more popular with…
How can call centres manage their customer data?
With every passing day, the pressure on companies to keep customers happy is increasing. For the same reason,…
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