Destination India — Why outsourcing work to India is beneficial to your business
Australian companies have been offshoring several functions such as customer support, order processing, telemarketing, etc. to Indian call…
Australian companies have been offshoring several functions such as customer support, order processing, telemarketing, etc. to Indian call…
Customer satisfaction, often referred to as CSAT, is an important metric for businesses. To develop a successful business…
Good customer service makes good business. There’s no denying that. How you choose to go about providing it…
Forward-thinking companies are using latest technology these days to become cost-effective, efficient, competitive, and to provide excellent customer…
Most companies outsource their services with successful results, for various reasons. For some, it may be cost cutting,…
Human interaction is a big factor in customer service. However, artificial intelligence (AI) can bring in a technology-enabled…
What’s the first thing you need to do when approaching a customer’s call? Pick up the phone. Yes,…
Customer interactions are the crux of inbound call centre services. Complaints, queries and requests are handled in the…
What is First Call Resolution? Inbound call centre services figure out how well voice support fits into their…
Customer services can stump even the best. Even so, in successful call centres, the focus is on constant…