Technical Support Philippines – 7 Facts to Consider

A workforce of highly educated, hardworking young people immersed into western culture from birth has made the Philippines the technical support outsourcing capital of the world. Every day, thousands of inbound calls are fielded to young Filipino professionals eager to help your business build its brand and image through superb technical support services.

The Philippines is experienced at outsourcing technical support services, and the island nation’s government is eager to continue expanding the industry as a major export. If you’re looking to cut costs while maintaining your reputation as a reliable provider of after-market technical support, then the Philippines has several things going for it.

  1. A Young Tech-Savvy Population

Ninety percent of the Filipino population are under 55, making for an incredibly agile workforce that understands technology and the technical support requirements for working through issues at much more affordable rates than their Australian counterparts.

They are hardworking and industrious people with strong work ethics and a commitment to providing exceptional customer service on your company’s behalf. They understand that your reputation is on the line with every call and will treat every customer with the respect they deserve.

  1. A World-Class Education System

Young Filipinos can pursue a range of vocations that can prepare them for a profitable career at one of the Philippines’ many technical support companies. The standard of education available in the Philippines does not compromise or cut corners. Every qualification is earned and delivers the necessary training to ensure your company receives the highest standard in customer service.

  1. The Philippines has the Technology Infrastructure

Regardless of how capable a workforce is, if the infrastructure isn’t there to support it, its quality will suffer. Fortunately, the Philippines has been hard at work creating the infrastructure over the last 20 years to support its competent workforce.

  1. Wide-Ranging Cultural Influences

While Filipinos are comfortable with western culture, a long history of American, Japanese, and Spanish rule and extensive trade with Asian countries has created a melting pot of cultural influences.

Such a dynamic mix of cultures, traditions, and influences means that technical support in the Philippines is compatible with a wide range of clients and businesses and perfect for Australia’s high level of multiculturalism.

Communication is key to successful outcomes in the technical support industry in the Philippines, and it’s another area where the Philippines excels. Filipinos are exposed to the English language from an early age. It’s not difficult for technical support providers such as PITON-Global in Manila to find talented individuals who can speak English as fluently as your customers, with an accent often described as neutral.

Cultural similarities also help create a clear communication line that allows both parties to understand one another and quickly arrive at a solution.

  1. Affordable Labour Costs

A significant driving force behind the Philippines’ growing technical support services industry is the more affordable labour costs for foreign countries.

Living on an hourly rate of $6 or $8 (AUD) is impossible in Australia, but in the Philippines, it’s a respectable wage. Workers hired by industry-leading technical support outsourcing providers such as PITON-Global can achieve a high standard of living comparable to their western peers on one-fifth of the salary. Western countries like Australia can take advantage of the wage gap to receive the highest level of technical service support at a fraction of the cost.

  1. Time Zones are Not an Issue

Providing around-the-clock service is a huge advantage when it comes to delivering the best customer service. Unfortunately, it’s exceptionally cost-prohibitive to provide such an accessible technical support service on Australian shores.

The technical support industry in the Philippines is more than capable of providing support to your customers 24/7.  Philippine employees can help you build your company’s reputation as one that never lets customers down and is always ready to help, no matter the time of day or night.

Filipino wages that are typically 70% lower than Australia’s allow companies like PITON-Global to create a 24/7 service window for your organisation that is affordable, and also highly professional, proficient, and experienced.

  1. Government Support

The Philippine government is 100% committed to the outsourcing industry’s continued growth by offering tax and non-tax incentives to foreign investors.

Foreign business owners can take advantage of a range of incentives and safeguards to help accelerate business growth in the nation. One example is the Data Privacy Act, which guarantees that your data is secure because it is protected by the International Data Privacy Standards.

Another valuable source of support is the Philippine Economic Zone Act (PEZA), which provides tax incentives, exemptions, and other privileges.

PITON-Global is an award-winning technical support provider in the Philippines. The company understands what it takes to create a successful technical support solutions in the country. In today’s 24/7 world, technical support that is not available after hours is unacceptable. PITON-Global offers a range of affordable technical support solutions out of the Philippines that will enable your company to provide unparalleled customer support.

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