Airtasker Review – online and mobile marketplace

Airtasker Review - online and mobile marketplace
Photo: airtasker.com / screenshot

If you’re wanting to outsource daily tasks like mowing the lawn or painting your house – or want to offer your services, you’re probably considering using Airtasker. As one of Australia’s biggest online marketplaces for casual work, it’s a tempting option. But how does it fare compared to other sites, such as Fiverr, DesignCrowd or Gumtree?

Here’s an honest review about our experience with Airtasker.

Post a job that you want completed, like doing the washing or having a logo designed, and you’ll get a bunch of requests from people in the community who want to assist you (for a fee, of course). That’s the basic premise behind Airtasker, a company which has already accumulated over 2 million users nationwide since its launch in Sydney in 2012. After raising over $33 million, they’re now expanding out into the UK.

Airtasker  – pricing and contract

Pricing on Airtasker is quite varied, as it is with similar websites. The amount you charge for your services or request for a job is up to you.

They don’t use lock-in contracts, however, you will have to pay a service fee when you accept a job via the website. This will range from 10-20% of the task price, plus tax. The amount you pay will depend on your ‘tier’; this is a ranking which is applied to you based on how much you have earned. Essentially, the more you earn, the smaller your service fee will be. Here are the four tiers and their respective fees:

  • Bronze: <$1000 in the past 30 days. 20% service fee.
  • Silver >$1000 in the past 30 days. 16.4% service fee.
  • Gold: >$2500 in the past 30 days. 12.7% service fee.
  • Platinum: >$5000 in the past 30 days. 10% service fee.

Your service fee will be charged only when you have won the task, and it will be taken out of your overall pay once you have completed the task (plus tax). If you are posting a task, you will also have to pay a 10% booking fee (up to $19.90).

Overall, the service fee pricing structure is quite average, though it doesn’t compare to sites like Gumtree, which do not charge fees (unless you purchase an advertisement).

Airtasker – Features and services

Airtasker offer a number of useful features and services, including:

Range of categories

Their expansive list of categories – from accounting to writing – allows you to easily find the right job or person for the job. It also allows you to filter based on location.

Public liability insurance

If you’re a Tasker living in Australia or the UK (except Ireland), you’ll have public liability insurance covering you for property or personal injury damage for certain tasks. This is covered by CGU.

Mobile application

Airtasker offers a convenient mobile application so that you can use it on-the-go on your phone or tablet.

Private messaging

Once you’ve posted a task or accepted an offer, you’ll be able to stay in contact with all relevant people until the task is finished using Airtasker’s private messaging system.

Easy payments

Airtasker Pay is the payment method used by the company – it’s a cashless method which works by transferring money via each person’s verified bank account. It’s easy to use, secure and hassle free, which is nice.

Airtasker – Pros and Cons

Here are the advantages and disadvantages of using Airtasker:

Pros

  • Australian-owned company
  • Convenient and secure payment system
  • Large user database
  • Ease-of-use
  • Private messaging system
  • Fees are lower the more you earn
  • Customer support services
  • View user ratings and reviews

Cons

  • Poor financial protection for Taskers
  • Fees can be high.

Airtasker Biggest Competitors:

  • Hipages
  • Oneflare
  • Choice
  • Gumtree
  • Fiverr

All in all, Airtasker is a good service with a large user database. Our tip? Try to earn as much as you can so that your service fees will be lower.

What do you think about it?