The benefits of using a Microsoft Lync busy light in your office

Office work spaces are all about maximising productivity in a seamless environment that enables everyone to get their job done and collaborate with each other where necessary. If that doesn’t sound like your office, then you may have a productivity problem and a Microsoft Lync busy light could be the solution you need.

A Microsoft Lync busy light is a device that seamlessly integrates into your existing Skype for business set up, allowing colleagues to easily see when you’re in a call or working on something important. The device itself is a small tower that connects wirelessly to your PC, laptop, tablet, phone or all of them and displays a coloured light indicating your current status.

For example, if you were in a phone call a red light may appear warning fellow employees to be quiet around you and to not interrupt. A blue light might suggest that you are working on something important and can’t be distracted while a green light can let everyone know you’re free to speak.

The colour coding works like a traffic light that controls the traffic around your desk, directing people on when the most appropriate time to interact with you is. Let’s take a look at some of the key benefits of a using a Microsoft Lync busy light in your office.

Eliminate interruptions

The main reason to invest in a Microsoft Lync busy light for your office is that it works to prevent you and your colleagues from interrupting each other while you are on phone calls or busy with important work. You’d be surprised at how many awkward interactions with clients and lost time is created just by employees interrupting each other while they’re in a call or working on something.

If your business makes or receives a lot of calls, then your employees are likely equipped with headsets so as to keep their hands free while they’re on the phone. These headsets are great on their own, but they come with one disadvantage; you can’t tell if someone is using their headset or not while they are wearing it.

This is because unlike a headset, it’s very obvious to see if someone is using a landline or mobile phone. Unless your employees take off their headset after each call (which defeats the purpose of having them), then they’ll experience their colleagues being confused as to whether they are available or not.

These interruptions may seem minor most of the time, but even small disturbances add up and disrupt your workflow irreparably. You can’t make up lost time, so the best thing to do is invest in a Microsoft Lync busy light that will minimise the amount of time wasted by avoidable interruptions.

Improve phone interactions

A Microsoft Lync busy light is not only good for you; it’s good for whoever is on the other end of the line. If you are in an important call with a client, another business or are providing customer service, then phone manner has a role to play in the satisfaction of the person on the other end.

If someone on the other end of the phone overhears you being interrupted and is then told to hold, they aren’t going to feel very important. Some people might even hang up as they feel like you clearly don’t care about talking to them or finalising whatever was taking place.

By investing in a Microsoft Lync busy light, you will make sure that you always 100% focused on the call so that you don’t rub anyone the wrong way. Some important phone calls can make or break a business and a Microsoft Lync busy light helps ensure you won’t be disturbed as you negotiate a key deal.

Christian Woods
Christian Woods
Christian is a morning reporter and technology columnist for Best in Australia. Christian has worked in the media since 2000, in a range of locations. He joined Best in Australia in 2018, and began working in Melbourne in 2019.
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