The benefit of dropping in and seeing the local dentist is vitally important for men and women. From addressing the buildup of plaque and decay to the onset of wisdom teeth, teeth alignment issue and oral cancer screenings, these specialists provide all of the necessary treatments and processes that keeps members in top health.
While those expectations are universal, there are some other components that will foster trust between the individual and the practice. When they feel like the centre goes the extra step for their benefit, they feel confident in returning for future appointment windows.
Features about a dentist that fosters trust
Easy booking process
Men and women will have an initial perception of a dentist based on their booking process. The most convenient method will be found with online portals as consumers select a date and time that works for them.
Short of that service, it is important for reception to be clear on these details as they offer openings over the phone and via email.
Clear parking & practice access
How easy is it to travel to a dentist and will there be issues that create difficulties with parking and practice access? These questions are often asked in reflection because this is a region where available space and arranging travel times can be a challenge.
Citizens will feel happy to return if they know that they have a safe and secure travel route, whether that applies for a drive, when taking public transport or simply walking into the centre from the street.
Transparent billing policy
Clients are quite happy to return to their favourite dentist when they know precisely how much they charge and for which type of services.
Part of this area should be covered in terms of private health insurance policies, ensuring that people don’t have to pay full price or at least receive a dividend. Whatever the approach may be, it is beneficial for these outlets to be up front with members to allow them to make informed decisions and plan for the exercise financially.
Quick response time with calls & emails
The logistical arrangement of appointments with a dentist is made so much easier when the reception desk is clear and concise with phone calls and email correspondence.
If there is a need to address pain and discomfort, many individuals cannot be left on an extensive waiting list for weeks on end. The top operators will be prompt with their communication, even if they cannot make a reservation in the next 24-48 hours.
Regular dentist representative
For those who drop in to see their dentist for a checkup, they want to know that they will be seeing the same operator as they did for their previous consultation.
That familiarity is hard to come by, especially in a competitive and condensed industry like this one. If they provide a reliable practitioner who acts as the face of the practice, then people are more encouraged to return.
Open discussions with clients
From making the client feel relaxed and at ease to talking about surgeries, treatments and strategies that work best for their oral health needs, dentists in this industry foster trust when they have an open door policy on discussion points.
That is when participants know they are in safe hands with their dentist, connecting with a professional who is empathetic and direct with the type of assistance they offer people in the community.
Follow up appointments arranged
Locals know that it can be hard to pick up the phone and make an appointment for these types of ventures, but that pressure is released when the outlet goes ahead and bookmarks a follow up consultation inside a designated time period.
The common consensus for men and women is to see their specialist once every 6 months, making it a challenge for a lot of members to recall when that should be.