Destination India — Why outsourcing work to India is beneficial to your business
Australian companies have been offshoring several functions such as customer support, order processing, telemarketing, etc. to Indian call centre outsourcing…
Australian companies have been offshoring several functions such as customer support, order processing, telemarketing, etc. to Indian call centre outsourcing…
Customer satisfaction, often referred to as CSAT, is an important metric for businesses. To develop a successful business you must…
Good customer service makes good business. There’s no denying that. How you choose to go about providing it makes all…
Forward-thinking companies are using latest technology these days to become cost-effective, efficient, competitive, and to provide excellent customer service. So,…
Most companies outsource their services with successful results, for various reasons. For some, it may be cost cutting, while for…
Human interaction is a big factor in customer service. However, artificial intelligence (AI) can bring in a technology-enabled transformation that…
What’s the first thing you need to do when approaching a customer’s call? Pick up the phone. Yes, it’s as…
Customer interactions are the crux of inbound call centre services. Complaints, queries and requests are handled in the most swift…
What is First Call Resolution? Inbound call centre services figure out how well voice support fits into their customer service…
Customer services can stump even the best. Even so, in successful call centres, the focus is on constant improvement —…