Top challenges of good leadership: How to tackle them
Joanna Clark Simpson Whether one believes leadership skills to be an innate personal quality or an acquired ability, there are a…
Joanna Clark Simpson
Why customer complaints are good for business
The consumer world has moved online, and businesses have done their best to embrace the changes. Websites have…
5 Secrets: how to make your customers happy
Business owners want repeat customers. You want your customers to leave your business happy and satisfied with their…
5 Ways to overcome challenges with dissatisfied customers
Proper investment into understanding dissatisfied customers and enhancing customer satisfaction is an opportunity to create value for your…
3 Reasons why customers complaint and how to deal with them
Your business can be exceptional, but inevitably you will find someone who doesn’t agree. A customer complains. It…
Top fast food failures and successes
Famous for coming up with some funky ideas from time to time, fast-food franchises have treated our palate…
How to deal with negative Twitter feedback
Negative feedback on Twitter is never pleasant, but it doesn’t have to be harmful to your company. If…
How to spot holiday scams
Scam artists take advantage of our kindness and hit where it is least expected turning holiday cheer into…